1. INTRODUCTION.

Labuan Bajo Holiday (LABAHO) is a marine and land-based tourism company under PT Flores Today Indonesia, headquartered in Bali and Labuan Bajo, Komodo, NTT, Indonesia. The company was officially established by the Ministry of Law and Human Rights of the Republic of Indonesia on March 31, 2016, and is currently led by Rudi Sembiring Meliala. Currently, LABAHO manages six tourist vessels, comprising three live-on-board slow boats and three fiberglass speed boats, offering general tourism programs and specialized activities such as fishing, snorkeling, diving, exploration, and other activities as requested by tourists.

Specifically, tourist vessels must maintain high-quality service standards, as passengers pay premium rates for the tourism programs and vessel facilities. These passengers typically come from major cities where daily service standards are clean, organized, and of high quality. Therefore, excellent tourism program services and facilities are essential to ensure customer satisfaction.

It is common for tourist boats to disappoint their customers. This occurs because the crew is unskilled and poorly organized in serving customers according to the established tour program. There are also often shortages of equipment and supplies on the boat during the voyage due to inadequate planning and preparation. There is also often a lack of understanding in the use and maintenance of the ship and its equipment because the crew is not properly trained and guided in using the ship’s equipment. This situation often occurs due to the lack of preparedness in ship management, including leadership, guidance, training, and daily supervision of the entire crew. There is also often confusion in the division of crew duties, financial management, inventory of ship equipment, and other operational issues, leading to financial waste and loss of trust from ship owners toward the existing crew.

Therefore, well-planned and properly executed management on tourist ships is a key factor in the success of the tourism ship service industry. Therefore, PT Flores Today Indonesia has created this Ship Management Program as a solution for every ship owner to ensure that all ship services, maintenance, crew, equipment, and finances are always in good condition and can provide peace of mind and profitability for the shipping business being operated.

2. PROGRAM NAME:

Ship Management Service LABAHO.

3. PROGRAM VISION:

To create enjoyable tourist boats.

4. PROGRAM MISSION:

a. Establish a structured ship management system.

b. Build a reliable, trained, hardworking, and dedicated team.

c. Implement enjoyable tourist service programs.

d. Equip and maintain ships according to a structured plan.

e. Market profitable tourist programs.

5. GOAL:

a. Ship services are carried out in accordance with established service standards.

b. Ship service productivity reaches 20 working days per month.

c. Maintenance and/or repairs of all ship parts and equipment are carried out in accordance with daily, weekly, monthly, and annual Terms & Conditions.

d. Procurement of goods, purchases, and use of ship funds are conducted properly, recorded or documented, and reported accurately and regularly on a daily, weekly, monthly, and annual basis.

e. Ship crew members are cohesive, understand their duties and responsibilities, and are well-being.

6. SHIP VALUES OR CULTURE.

a. Integrity.
Every crew member is guided to have a noble, honest, and trustworthy attitude.

b. Professionalism.
Every crew member is guided to work in a planned manner, with high quality standards, quickly, accurately, expertly in their field, and in accordance with ship regulations and provisions.

c. Innovation.
Continuously updating ship service and maintenance programs to enhance service quality for every customer.

d. Teamwork.
Every crew member is guided to work as a team in carrying out all activities.

e. Customer Focus.
Every crew member is guided to prioritize the benefits and satisfaction of ship customers.

7. STRATEGY:

a. Develop service, maintenance, implementation standards, crew, and ship financial programs.

b. Develop and implement planned ship service and maintenance programs.

c. Train, guide, and regularly explain the duties and responsibilities of crew members.

d. Control, record, and report all use of ship equipment and funds.

e. Assigning appropriate personnel to each ship service department.

f. Routinely recording and reporting on ship activities, conditions, and crew members.

g. Training in documentation and publication procedures for all ship services and activities.

h. Building marketing collaborations to enhance ship productivity.

8. PROGRAM BENEFITS.

a. Freeing ship owners from planning and implementing ship work programs.

b. Ship owners are exempted from the obligation to provide guidance and routine supervision regarding crew performance improvements.

c. Freeing ship owners from routine ship maintenance tasks.

d. Ship owners gain business partners to increase sales and ship service productivity.

e. Shipowners are exempted from routine tasks related to inventory and financial reports for the ship.

9. WORK PLAN:

a. Ship Services:
1. Guiding and controlling all preparations for ship and crew needs for each voyage.

2. Guiding and controlling team preparations for the service program to be implemented.

3. Guide and oversee the preparation of vessel sailing permits.

4. Guide and oversee the preparation of passenger pickup, departure, and customer services.

5. Guide and oversee the preparation of emergency response and contingency plans.

6. Handle reservations for vessel services.

7. Conduct marketing for vessel services.

b. Maintenance:
1. Supervising and controlling the maintenance of the exterior and interior of the ship.

2. Supervising and controlling the maintenance of the ship’s electrical equipment.

3. Supervising and controlling the maintenance of the clean water equipment.

4. Supervising and controlling the maintenance of safety equipment.

5. Supervising and controlling the maintenance of navigation equipment.

6. Supervising and controlling the maintenance of cabin equipment.

7. Supervising and controlling the maintenance of kitchen equipment and others.

8. Supervising and controlling the maintenance of guest service equipment.

9. Supervising and controlling the inventory of all ship equipment.

10. Supervising and controlling the cleanliness, tidiness, and aesthetics of the ship.

c. Finance:
1. Supervising and controlling the procurement of ship maintenance needs.

2. Supervising and controlling the procurement of crew needs.

3. Supervising and controlling the procurement of passenger needs.

4. Overseeing and controlling the recording of the ship’s income and expenses.

5. Overseeing and controlling the ship’s financial reporting.

d. Human Resources:
1. Training for each crew member’s duties and responsibilities.

2. Strengthening team building for all crew members.

3. Strengthening the ship’s Standard Operating Procedures (SOP).

4. Regularly emphasizing each crew member’s duties and responsibilities.

5. Controlling the distribution and implementation of daily crew tasks.

10. MEETINGS & COORDINATION.

a. At the end of each month before ABK salary payments, a monthly meeting will be held between LABAHO management and the shipowner. The meeting agenda includes reports on the overall condition of the ship and its finances by LABAHO management, as well as evaluations to be used as a work plan for the following month.

b. If necessary, meetings may be held mid-month or at any time deemed necessary and urgent to improve service and productivity for ongoing programs. Meetings will be conducted online and/or offline if possible.

11. VESSEL REQUIREMENTS.

a. The vessel must have complete documentation for services related to the programs to be implemented in accordance with the regulations and rules enforced by the government of Manggarai Barat Regency and the Republic of Indonesia.

b. The vessel must have complete equipment as determined by the government and additional equipment as required for the fishing tourism and other tourism programs to be conducted.

c. The vessel owner must inform LABAHO Management about the desired service and maintenance standards for the vessel to be carried out by LABAHO.

12. COSTS.

a. All operational costs, maintenance costs, crew costs, or unforeseen vessel costs are the responsibility of the vessel owner Christine 78. The procurement, purchasing, and payment processes are carried out by the vessel owner and may be delegated to LABAHO upon the vessel owner’s request.

b. A monthly management fee of Rp ………………..,- (……………………………) plus …….% of the vessel’s revenue shall be paid by the vessel owner to LABAHO Management at the beginning of each month.

13. CLOSING.

By implementing all the above points, it is believed that the services provided to all vessel customers will be satisfactory. Proper management in planning and execution will bring happiness, peace of mind, and profit.

Labuan Bajo, July 22, 2023

Labuan Bajo Holiday
(LABAHO)